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Frequently Asked Questions
What's the difference between the license options?
The one-time license gives you lifetime access to the current version with one year of updates and support. The annual subscription provides continuous updates and support for as long as you subscribe.
Can I use Echelon on multiple computers?
Each license is for a single computer at a time. If you need to move your license to a new computer, you can deactivate it on the current machine and then activate it on the new one through the app under Preferences > License tab.
Is there a free trial available?
Yes! You can try Echelon free for 14 days with no credit card required. Simply download from our downloads page.
What is your refund policy?
All purchases are final. There are no refunds available for Echelon licenses or subscriptions.
How do I cancel my subscription?
You can cancel your subscription at any time by logging into your account. Your subscription will remain active until the end of the current billing period, after which you won't be charged again.
How do Enterprise licenses work?
Enterprise licenses support multiple installations based on the number of seats purchased. Each seat allows for one installation on one machine, with centralized license management for your team.